Thank you for shopping at Skynorae. We want you to be completely satisfied with every order you place with us. That's why we offer a 30-day money-back guarantee so you can be confident in your choice. Please review our return and refund policy below to learn more about your rights and how we can help you.

Our Guarantee

We offer a 30-day money-back guarantee on all purchases, unless otherwise stated. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. This demonstrates our confidence in the quality of our products and your satisfaction.

Returns

Free returns are available for items that are damaged upon arrival or purchased at full price (excluding discounted items).To begin the return process, customers must notify us of any damaged items or issues with their purchase within 30 days of receiving their order.In the case of a return due to personal preference (“I don't like it” or “It doesn't fit me”), the buyer is responsible for shipping costs.

Cancellation

An order cannot be canceled once it has been shipped. An order that is in transit cannot be canceled, but you can return the package after receiving it.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.Refunds for (partially) used products are not possible.If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and appear in your account.You will receive a notification as soon as we receive and inspect your return. If the return is approved, you will automatically receive a refund to your original payment method within 10 business days.

Please note that your bank or credit card company may take longer to process the refund. If it has been more than 15 business days since your return was approved, please contact us at skynorae@gmail.com.

If you have any questions or comments about our return policy, please contact us at skynorae@gmail.com.

Thank you for shopping at Skynorae